Contact us

Orders, payments and accounts

Email support@3rdunicorn.com. We reply within one business day, Monday to Friday, UK hours. Include your company name and, for a payment, the top-up reference.

A question about an order

Send a message from the order page in your account. It goes straight to our editors, who usually reply within 4 business hours, and the reply comes back to the order page and your email.

Complaints and disputes

If something is wrong with a draft or a live placement, open a dispute from the order page. You get a written decision with reasons, usually within 5 business days, and you can appeal once within 7 days to a different reviewer. A dead link is handled under the guarantee: use "Report a dead link" on the order page. For any other complaint, email support@3rdunicorn.com with "Complaint" in the subject.

Privacy requests

If you have an account, use Your data in your account settings to request a copy of your data or its deletion. Otherwise email support@3rdunicorn.com with "Privacy" in the subject. We reply within one month. The privacy notice explains what we hold and why.

Publishers and editorial coverage

Publishers can join the publisher waitlist. To suggest your brand for unpaid editorial coverage, write to editorial@3rdunicorn.com; coverage can't be bought.

By post

3RD UNICORN LTD, 128 City Road, London EC1V 2NX, United Kingdom. Company number 17490143, registered in England & Wales (Companies House record).